> When can I expect my favours/cards?

You can find the expected delivery date in the confirmation e-mail sent to your e-mail address. After you received confirmation and cleared payment, it takes us approximatelly 5 days to get your package ready for shipment.

> What is the shipping time?

Baby shower favours will be shipped within 3 business days. Wedding favours and Wedding invitations will be shipped within 5 business days. Production will start when the payment is received.

> Is there a possibility for fast shipping?

Unfortunately, there isn’t. But, you can call us to speak about the possibilities for fast production of your order

> Can I track and trace my order?

Most orders are send with parcel post. If that is the case you will receive a track and trace code via e-mail when we present your package to the shipping company. Unfortunately it is not possible to follow your order if it has been sent by regular mail.

> Where can I enter my discount code?

You can enter you discount code in the shopping cart after personalising the design.

> I've received my order but there's a problem. What do I do?

Please contact us via contact@locomix.eu.

> How do I file a complaint?

Please contact us via contact@locomix.eu.

> When are you open? Can I visit you?

The opening hours of our headquarters in Utrecht, the Netherlands, are as follows: Monday to Friday 7.30 – 16.00 (UTC +0) Offices closed Saturday and Sunday. You may visit us by prior arrangement only. If visiting please note that we are a warehouse and not a shop.

> Can I return my order if I am not satisfied?

Unfortunately it is not possible to return personalised favours or cards. You can read more about it in our Return Policy. If your package has not been delivered according to your specifications, please contact us.

> What is the order procedure?

Find a fun gift and follow the steps indicated to order the gift. With the help of these steps, you can create a unique gift, entirely as you would like it. Once you have gone through all the steps, your unique gift will automatically be placed in your shopping cart. After entering your personal details including the correct delivery address, you will reach the payment screen. Here you can select a payment method and complete the transaction. The order is then complete and a confirmation email will be sent to the email address you registered with.

> I haven't received a confirmation email. What do I do?

If you have not received a confirmation email within an hour you can contact us via contact@locomix.eu. Do check your spam/junk mail folder to make sure the email has not been sent there.It is important that you read the confirmation email carefully. It contains the information you have sent to LocoMix. The order will be processed according to this information, so it must be exact. Should any of the information be incorrect, please contact us immediately.

> Can I cancel or change an order?

If an order must be changed or cancelled, you can do so by contacting us via contact@locomix.eu. Cancellation can only take place when an order has not yet been processed. Should you have any questions about ordering from LocoMix, or if you have any other questions, you can click on the contact page to see how you can get in touch with us.

> What is the right time to order favours?

When ordering favours, take in mind that some products contain elements that have an expiration date. For example; all types of candy and the flower seeds. Therefore, don't order more than two months in advance. The best time to order favours is 4 weeks before the event date. This way you make sure that the favours will be delivered on time and that all elements are in perfect condition. Don't worry when you place an other less than 4 weeks before the event date. We take the event date into consideration, while processing the order. On average, the order will be send in 5 working days after the payment has been received.

> Can I place an order over the telephone?

You cannot place an order over the telephone, this due to the personalisation of the favours in the design tool. You can however get support from our team, while you place the order.

> Prices, shipping costs and delivery

Once we have received your payment, your order will be produced and sent. Exact prices, shipping costs and delivery time for the United Kingdom can be found in the shopping cart.

> Delivery

All favours and cards of LocoMix.eu are sent with reliable and professional partners. Via email you will be updated on your order status. Should you have any questions about delivery options with LocoMix, or if you have any other questions, you can click on the contact page to see how you can get in touch with us.

> What will happen to my package if I am not at home to receive it?

If your gift has been sent by regular mail, it will not be a problem if you can’t be at home to receive it. The gift will be posted in your letter box. If your gift has been sent by parcel post, your gift will be delivered to the neighbours or it will be redelivered the following working day. In both cases you will be informed with a note in your letter box.

> Can I have the package delivered to another address?

All our favours/cards can be sent to any specified address. This can be done when placing the order. Here you can choose to enter another delivery address.

> Can I ship to a P.O. Box?

LocoMix ships all orders via courier. We do not currently offer deliveries to P.O. Box addresses.

> How can I pay?

You can use various methods of payment. For a fast delivery you should select a direct payment option: Credit Card, Paypal or Direct eBanking. We will immediately receive your payment and send out your order as soon as possible.

> How do I know if the payment is received?

You will receive an email that your payment has been received and that your order will be processed.

> How does the design tool work?

Read the design tool guidelines. If you have any questions afterwards, please contact us via contact@locomix.eu.

> I try to make adjustments on my mobile phone, it doesn't work. What do I do?

For simple adjustments your smartphone can be used to personalise the design. However, the design tool is best mandable on tablet or desktop. When you would like to create your own design from scratch, we advise you to open the design tool via desktop.

> I try to adjust the background/elements/etc., it doesn't work. What's wrong?

When you click on a element in the design and there doesn't open a new menu, this means that that element cannot be adjusted. Start designing from scratch, if you would like to create a unique and different design.